Delivery Information

UK Delivery incl Channel Islands and Isle of Man


Charges

In order to protect both myself and you, the customer, I will only send orders via a signed for or tracked service, depending on value, which also means items are adequately insured should they get lost on the way. Whilst I appreciate this may make some of my smaller items more expensive than sending them standard delivery it just makes the process safer for both of us.

  • Orders up to a value of £50 will be sent Royal Mail 1st Class Signed for and cost £3.50. 
  • Orders over £50 will be sent Royal Mail Special Delivery, Tracked Next Day by 1pm and cost £5.50 (the actual cost is £6.85 but I absorb the extra).
  • Orders with a value of £100 or more will be posted free of charge to UK addresses.
  • If an item is urgent please contact me and I will set a special next day delivery rate up for you.

A small number of items will have a higher delivery charge due to their weight and / or size meaning they have to go as a medium parcel and may cost between £6 to £10 or more if weight exceeds 2kg.  This will be stated on the product page and mostly applies to some indoor gardening items, wreaths and similar. The majority of items will be shipped for between £3.50 and £5.50.

Heavy orders over 2kg will be sent Parcelforce or alternative courier as Royal Mail charges are prohibitively expensive once that threshold is passed. The vast majority of orders will fall well below the 2kg limit.

Sometimes inflexibility in setting rates may result in higher charges than may be appropriate, if you feel postage rate is too high/incorrect please contact me so I can remedy. If you have already purchased and have inadvertently been overcharged I will reimburse you.

Free local delivery

I can hand deliver to Beer, Branscombe, Sidmouth, Sidford, Sidbury, Seaton, Colyford, Colyton, Shute, Kilmington, Axmouth, Axminster, Hawkchurch, Ottery St Mary, Westhill, Aylesbeare, Honiton and addresses inbetween free of charge on certain days fitting around my gardening business rounds. Please contact me to enquire what day I might be in your area if you prefer this option. To choose it at checkout please click on the arrow next to United Kingdom and select Click and Collect from dropdown list.

Timescale

I personally pick and carefully pack your orders to ensure safe arrival and aim to post your order the day after receiving it Monday to Thursday. Orders received Friday will be posted Monday.

Please note that I live in a rural village with no post office and occasionally there may therefore be a delay of a day or so. If your order is urgent please see below.

Once I have posted your item delivery time scales are down to Royal Mail or alternative carrier if applicable and out of my hands. First class service should take no longer than a couple of days, but due to Covid there may be delays.

Urgent / Time Critical Orders

If your order is urgent please contact me and I will do my utmost to get it to you by the required date. If this requires a premium Royal Mail service such as Guaranteed Next Day or Saturday Delivery the relevant price difference will be payable.

Europe & Rest of the World

Due to Brexit red tape, necessitating complicated and time consuming customs paperwork,  I do not generally post to addresses outside the UK. However, should you wish to purchase something please get in touch and I will see if it is possible. Please note I will only send tracked and signed for to protect both myself and you and international postage charges are fairly high.